Payment methods
Payment methods
The beaudoudou.com website is published by the company BGRN GROUP, SAS, registered under the SIREN number 992 503 375. Beaudoudou is the trading name of BGRN GROUP, SAS.
Last updated: September 2026
At Beaudoudou, we want to offer you a simple and secure shopping experience. This page explains which payment methods we accept, when you are charged, and how your payments are protected.
1. Accepted payment methods
We accept payment by credit card:
- Visa
- Mastercard
- Carte Bleue (CB)
- American Express
Only the payment methods displayed on the payment page are accepted. We do not accept checks, cash, payment on delivery, or installment payments.
2. When are you charged?
The total amount of your order is charged in a single installment at the time you confirm your order. Your order is considered accepted upon receipt of the confirmation email sent after payment validation.
No subscriptions or recurring debits are charged on our website.
3. Currency, prices and taxes
All prices are stated and charged in euros (€), including all taxes (TTC), including VAT. The total amount displayed at the time of payment is the final amount of your order.
Shipping is free to all our destinations (mainland France, Belgium, Guadeloupe). Any customs duties, import taxes, and port duties are fully covered by Beaudoudou: no additional fees will be charged to you upon delivery.
If your bank account is in a currency other than euros, your bank applies its own exchange rate and may charge fees that are independent of Beaudoudou.
4. Payment security
- Encrypted connection HTTPS (SSL certificate) throughout the entire site, including the payment page
- Payments processed by our payment providers Mollie and CAWL (Crédit Agricole – Worldline payment solution), authorized institutions compliant with the PCI-DSS standard
- Strong authentication 3D Secure for card payments, in accordance with the European PSD2 directive
- No banking data is stored or viewed by Beaudoudou: your card information is entered and processed directly on the secure interfaces of our providers
5. Fraud prevention
To protect our customers, orders are subject to automatic security checks. In the event of suspected fraud, additional verification may be requested from you by email before shipping. We reserve the right to cancel an order presenting a proven risk of fraud; in this case, any amount charged will be fully refunded.
6. Payment refused or failed
If your payment is not authorized, the order is not confirmed and no amount is charged. In case of difficulty:
- check the information entered (card number, expiration date, security code);
- make sure your card is authorized for online payments and that you have not reached your limit;
- make sure to validate the 3D Secure authentication requested by your bank;
- contact your bank to check that no restriction is blocking the transaction;
- try again with another card.
If the problem persists, contact us: we will help you finalize your order.
7. Refunds
In the event of a return, cancellation, or problem with your order, the refund is issued within 7 days of receipt of the returned item (or cancellation), to the credit card used at the time of the order. The time it takes for the funds to appear in your account then depends on your bank (generally 3 to 10 business days).
The full terms and conditions are set out in our Return and Refund Policy.
8. Payment dispute
If you notice a charge you do not recognize or a billing problem, contact us first: we process all complaints quickly and amicably. This is faster than a chargeback with your bank, which you naturally retain the right to initiate in accordance with current regulations.
Contact
Beaudoudou
162 chemin Richard Brane, 97170 Petit-Bourg, Guadeloupe
Telephone: +590690692319
Email: contact@beaudoudou.com
Contact form: https://beaudoudou.com/pages/contact
We respond to all requests within 24 to 72 business hours, Monday to Friday, excluding public holidays. Messages sent on weekends are processed on the next business day.
