Contact us
Contact us
Do you have a question about an order, a comforter, a soft toy, a toy, or do you need advice on choosing the perfect gift? Our team is here to help you.
Our contact details
Beaudoudou
162 chemin Richard Brane, 97170 Petit-Bourg, Guadeloupe
Telephone: +590690692319
Email: contact@beaudoudou.com
A contact form is available at the bottom of this page to write to us directly.
Response time
We respond to all requests within 24 to 72 business hours, Monday to Friday, excluding public holidays. Messages sent over the weekend are processed on the next business day.
How can we help you?
Order tracking
First, visit our Track My Order page using the tracking number you received by email. If you need help, contact us with your order number.
Returns and refunds
You have 30 days to return an item free of charge. View our Return and Refund Policy or write to us at contact@beaudoudou.com with your order number and the reason for the return: we will send you your prepaid return label.
Comforter and soft toy advice
Are you unsure about choosing a comforter, soft toy, toy, or newborn gift based on your child's age or preferences? We are happy to help you find the most suitable companion.
Payment and billing
For any questions about a payment or invoice, contact us with your order number.
Defective product or safety issue
Your children's safety is our priority. If a comforter, soft toy, toy, or any other item has a defect or poses a risk (seam coming apart, part coming loose, night light malfunction), stop using it immediately and write to us at contact@beaudoudou.com. Your request will be treated as a priority.
Before contacting us
For faster processing, please provide us with:
- your first and last name
- your order number
- the exact subject of your request
- photos if the item is damaged or defective
Thank you for your trust 🧸
Beaudoudou is the trading name of BGRN GROUP, SAS — SIREN 992 503 375.
